Refunds & Exchanges

Exchanges

Your satisfaction is extremely important to us. If for any reason you are unhappy with your purchase, we will try to assist in any way to help make sure our product meets your pet’s needs. If your collar isn't as you ordered due to an error on our part (spelling error, wrong size or color selection), we will exchange it quickly.

Each item is a custom made order - not mass-produced - with YOUR pet in mind. Please use care and review the size chart carefully. Please double-check your pet’s measurements before purchasing. If you are unsure which size to order, please send us a message and we will happily help you find the perfect fit! We make sure that you receive a response very quickly so that you can get your order in as quickly as possible.

Refunds

Due to items being personalized, they are non-refundable. But, if by chance your customized item isn't as ordered (misspelled name, wrong number, or fabric) then we will replace it ASAP at our expense and it will be mailed out within 2 days.

Your satisfaction with our products is important to us.